BMC Remedy ITSM is the No. 1 choicefor ITIL-aligned service management processes.

BMC Remedy IT Service Management (ITSM) unifies ITIL® processes with a single configuration management database (CMDB), workflow platform, and user interface, enabling mature organizational ITIL processes built around well defined business services.

BMC Service Support Solutions

• The BMC Remedy IT Service Management Suite reduces complexity and integrates customer support, change, and asset management.
  
  
• BMC Service Request Management (SRM) allows IT to define service offerings in an enterprise Service Catalog, and automate provisioning of those services (ie. user self-service).
  
  
• BMC Remedy Change Management helps organizations minimize the risk of disruption during change with comprehensive planning capabilities that increase organizational consistency, standards, and efficiency.
  
  
• BMC Remedy Asset Configuration Management provides an operational approach to lifecycle, inventory, contract, and cost controls of IT assets, improving transparency and compliance, and reducing waste.
  
  
• The BMC Atrium CMDB is a sophisticated enterprise data repository that offers accurate, broad, and business-centric visibility into business processes, IT infrastructure, dependencies, assets and users.

Belmont ITSM Solutions

The Belmont team offers the customer service and support capabilities needed to effectively plan, design, deploy and support enterprise ITSM. Our approach seeks to reduce complexity, ease the costs and risks of upgrades, and implement ITSM within the context of a strategic plan for the enterprise.